10.14.06

Analyzing Affect & Language in Focus Groups

Posted in Market Research & Intelligence, Marketing at 10:28 am by knowinform

I recently attended a webinar presented by Itracks (www.itracks.com) about their Qualmetrix service, which analyzes focus groups transcripts for emotional dimensions.  Essentially assessing the strength/weakness of participants’ feelings as expressed through language.  Cool, yes.  Useful, absolutely. 

Itracks uses the Affect Circumplex Model from Dcypher (http://dcyphergroup.com/).  Using the Dictionary of Affect in Language, Dcypher created the Affect Circumplex Model “to measure and differentiate discrete emotional states.”  The model appears below:

 

The pleasant/unpleasant axis represents evaluative thoughts; excited/passive stands for action; imagery reflects how well the memory retains the thought.  The Dcypher website explains the science much more clearly.

How the product works via Itracks is that you can upload your focus group transcripts into the Itracks interface and then run reports against those transcripts.  Results are downloadable into Excel and appear numerically and graphically. 

The real value of the product is that it attempts to provide a neutral analytical tool to help researchers assess customers’ true interest level in a product/service.  A person may say he/she is interested in a new feature for a cell phone.  By analyzing the language used, a market researcher can determine if the person is passionate enough to buy a new phone based on that new feature or simply thinks the new feature would be nice to have.

Posted by Samantha

6 Comments »

  1. Sadia said,

    Hi Samantha,

    This is great information and we’d like to link it to our website. Please contact me at sadia.dar@itracks.com if you’d like us to remove it.

    Sadia

  2. Test said,

    Hello

    Bye

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  4. Ronshoksdak said,

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    Всё чисто, не одной жалоб. Сделан на утерянные документы. Всё законно.
    Если нужно, то есть сертификаты ещё.
    Стучацо в личную почту на Вебмани.

    Это не спам. Не пишите на мой WMID жалобы в арбитраж Вебмани.

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